Sr Mobile Expert, Bilingual

T-Mobile • Chelsea, MA

4d

About The Position

Sr Mobile Expert, Bilingual is a senior customer-facing retail role in T-Mobile company-owned Experience stores. The role delivers high-quality customer service while applying retail expertise to attract new customers and support existing customers. Experts use store systems, digital tools, products, and specialized resources to resolve customer needs from research through resolution, and work with peers in Customer Service and Engineering to address customer pain points. Curated training and ongoing development support subject-matter expertise and career growth. The team-based culture recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.

Nice To Haves

• At least 12 months of retail experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell products, features, and services appropriate to customer needs.
• Resolve customer pain points in a single interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills, serving as a subject matter expert on T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Collaborate with teammates to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and incentive compensation.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED