Sr Mobile Expert, Bilingual

T-Mobile • Lynn, MA

5d • Onsite

About The Position

Sr Mobile Experts are highly capable retail experts focused on delivering best-in-class customer service. In T-Mobile company-owned Experience stores, they help attract new customers and provide a high level of service to existing customers. They use store systems and tools to research and resolve customer needs, and work with peers in Customer Service and Engineering to address customer pain points. They receive curated training and ongoing development, and work in a team-based culture that recognizes contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical thinking skills.
• Customer service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• 12 or more months of retail experience as a Neighborhood Mobile Expert.
• Experience as a Care: Elite Expert in Account Care.
• Experience as a Care: Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant and employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED