Sr Mobile Expert, Bilingual

T-Mobile • Boston, MA

8d

About The Position

Senior Mobile Experts, Bilingual are experienced retail experts who deliver customer service and sales in T-Mobile company-owned Experience stores. These stores attract new customers and serve existing customers, with systems and digital tools to address customer needs from research through resolution. Experts work alongside peers in Customer Service and Engineering to resolve customer issues, and receive curated training and ongoing development. The team-based culture recognizes contributions to customer experience and store results.

The position requires bilingual ability as indicated by the role title, but the job description does not specify which language. The role is hourly, with a base pay of $32.00 and an annualized incentive target of $7,200. Actual incentive earnings vary by performance and full-time status. Employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.

Nice To Haves

• At least 12 months of retail experience as a Neighborhood Mobile Expert.
• Care: Elite Expert, Account Care experience.
• Care: Elite Expert, Technical Care experience.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills to act as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to contribute to a culture of sales and service.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED