Sr Mobile Expert, Bilingual, Portuguese Preferred
About The Position
Sr Mobile Experts are highly capable customer service experts who use retail expertise to deliver best-in-class sales and service experiences. In T-Mobile company-owned Experience stores, they help attract new customers and provide a high level of service to existing customers. They use in-store systems and digital tools to address customer needs from research through resolution, and collaborate with peers in Customer Service and Engineering to resolve customer pain points. Curated training and ongoing development support their expertise and growth. The role operates in a team-based culture that recognizes contributions to customer experience and store results. Portuguese is preferred. The position requires a high school diploma or GED, and the listed preferred experience includes 12 or more months as a Neighborhood Mobile Expert or experience as an Elite Expert in Account Care or Technical Care. Candidates must be at least 18 and legally authorized to work in the United States. Travel is not required.
Requirements
- High school diploma or GED.
- Communication skills.
- Critical-thinking skills.
- Customer-service skills.
- Multitasking ability.
- Product knowledge.
- Sales skills.
- Task-management skills.
- Teamwork orientation.
- Troubleshooting skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Portuguese language skills.
- At least 12 months of experience as a Neighborhood Mobile Expert.
- Experience as an Elite Expert in Account Care.
- Experience as an Elite Expert in Technical Care.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills to serve as a subject matter expert on T-Mobile offerings.
- Consistently use digital tools in customer interactions and onboarding.
- Work collaboratively to contribute to a culture of sales and service.
Benefits
- Competitive base salary and incentive compensation.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round access to money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Backup care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
