Patient Experience Expert I Bilingual Preferred

CAN Community Health•Arlington, TX

About The Position

The Patient Experience Expert I (Front Desk Receptionist) provides a welcoming first point of contact and ensures accurate patient registration, scheduling, and communication so patients experience timely, respectful, and coordinated access to care. The role serves individuals impacted by HIV, Hepatitis C, STIs, and other infectious diseases, and represents CAN Community Health’s mission, vision, and values in all interactions. It provides professional, confidential assistance to patients and supports billing, insurance, payments, appointments, and other front desk activities. The position is full-time and scheduled for day shifts Monday through Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:30 a.m. to 12:30 p.m. An extended-hours schedule rotates bi-monthly and includes weekday hours of 10:00 a.m. to 8:00 p.m. and weekend hours of 8:30 a.m. to 12:30 p.m. The hourly pay rate is $23.27–$26.76, based on experience.

Requirements

High school diploma or equivalent.
At least one year of experience in a medical office or front office setting.
Maintain a valid Basic Life Support (BLS) certification or successfully complete and obtain certification within 90 days of employment.
Ability to operate a motor vehicle and maintain valid insurance and a driver’s license.
Ability to pass the required Level I and Level II background checks.

Nice To Haves

Bilingual ability is preferred.
Knowledge of electronic medical records systems is preferred.

Responsibilities

Represent CAN Community Health’s mission, vision, and values in all interactions.
Provide professional, confidential assistance to patients.
Accurately collect, process, and post patient payments, including co-pays, deductibles, and outstanding balances.
Verify and update patient insurance information and eligibility during check-in.
Explain billing policies, insurance coverage, and patient financial responsibilities accurately.
Ensure compliance with federal and state billing regulations and clinic policies, especially those related to CAN’s mission.
Collaborate with the Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
Schedule and confirm patient appointments, managing necessary follow-up for missing payments.
Respond to patient inquiries regarding billing, insurance, and payment in a timely manner.
Assist with other front desk duties, including answering phones and managing patient paperwork.

Benefits

Competitive pay.
Generous paid PTO and sick time.
11 paid company holidays.
Paid training and certification support.
Health, dental, and vision coverage with a generous company contribution.
Paid life and disability plans.
Retirement plan with a match of up to 8% of the employee’s contribution, plus an additional 1% match.
Tuition reimbursement plan.
Other voluntary plans to support employees and their families.
Career growth opportunities in a supportive environment.