Customer Service Rep. - PT (Bilingual Preferred)

rabbittransit • York, PA

8d • Onsite

About The Position

As a part-time Customer Service Representative at rabbittransit, you help community members access safe, reliable, customer-centered mobility services. You answer calls routed through a queue system, provide information about services, assist with trip planning and reservations, and resolve passenger issues. The role also involves fare collections, face-to-face customer service at the transfer center, and community outreach. The listed schedule is Monday through Friday, 8:00 a.m. to 1:00 p.m. The customer service department operates Monday through Friday, 7:00 a.m. to 7:00 p.m., and Saturdays, 8:00 a.m. to 4:00 p.m. The position is located at 415 Zarfoss Drive, York, PA 17404, and pays $17.50 per hour with weekly pay. Bilingual ability is preferred.

Nice To Haves

• Bilingual ability is preferred.

Responsibilities

• Answer calls routed through the queue system politely and professionally.
• Provide information about rabbittransit's services.
• Assist customers with trip planning.
• Use computers to manage customers' trip reservations.
• Resolve problems passengers may encounter.
• Handle fare collections.
• Assist customers face to face at the transfer center.
• Contribute to community outreach.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed