PT Customer Service Rep

Planet Fitness • Statesville, NC

3d

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative provides a superior level of service to members, prospective members, and guests, helping create an exceptional member experience. The role is part-time at the Statesville, North Carolina location. Pay starts at an undisclosed hourly rate, with increases at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years of age.
• Must be able to lift up to 75 pounds.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed