PT Customer Service Rep

Planet Fitness • Statesville, NC

1d • Onsite

About The Position

National Fitness Partners is seeking a dependable, part-time Customer Service Representative for its Planet Fitness club in Statesville, North Carolina. The role provides customer service to members, prospective members, and guests while helping create an exceptional Judgement Free experience. The position is scheduled for 10–20 hours per week, with varying shifts based on business needs and a requirement to provide additional coverage when needed. Flexible availability and some weekend availability are required. Club hours are Monday–Thursday, 5:00 AM–11:00 PM; Friday, 5:00 AM–9:00 PM; and Saturday–Sunday, 7:00 AM–7:00 PM.

Starting pay is $11 per hour. Hourly increases are provided at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date. Select shifts receive shift-differential pay. The company describes itself as the largest Planet Fitness franchise, serving over one million members across more than 200 clubs nationwide.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Flexible availability to work varying shifts and provide coverage as needed.
• Some weekend availability is required.
• Able to lift up to 75 pounds.
• Able to perform frequent lifting, carrying, pushing, and pulling; frequent climbing, balancing, kneeling, and crouching; and continual reaching with hands, fingers, and arms.
• Will encounter cleaning chemicals during the shift.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.
• Fill in and provide coverage when needed.

Benefits

• Growth opportunities; more than 90% of the management team started as entry-level team members.
• Hourly pay increases at 180 days, one year, and every six months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED