PT Customer Service Rep

Planet Fitness • Thomasville, NC

6d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs. The Customer Service Representative provides a superior level of customer service to members, prospective members, and guests, helping create an exceptional Judgement Free experience. This is a part-time role at the Thomasville, North Carolina location, with two schedule options: Saturday 3 p.m.–7 p.m., Monday 2 p.m.–6 p.m., Wednesday 2 p.m.–6 p.m., and Friday 2 p.m.–6 p.m.; or Saturday 11 a.m.–3 p.m., Wednesday 9 a.m.–3 p.m., and Thursday 9 a.m.–3 p.m. Starting pay is $11 per hour, with hourly increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. Select shifts may receive shift-differential pay. The company describes itself as accountable, driven, passionate, and ambitious, and emphasizes affordable fitness and helping members.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be at least 18 years of age.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Hourly pay increases at 180 days, one year, and every six months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED