Bilingual Customer Service Rep.

Tornado Bus Company•McAllen, TX

12d•$0 - $12

About The Position

The Bilingual Customer Service Rep ensures that clients and passengers receive needed information in a professional and effective manner and contributes to the quality of service. The role answers general phone lines, responds to inquiries, and handles customer complaints. At some locations, the representative also performs Station Attendant duties. The position involves customer communications and ticket sales, cash and transaction management, terminal closing activities, coordination with partner retail agencies, welcoming visitors, and assisting customers with luggage. Other duties may be assigned.

Requirements

1 year of job-related experience.
Bilingual in Spanish and English.
High school diploma or equivalent.

Responsibilities

Call customers to advise them about changes to or cancellations of scheduled runs.
Respond to client inquiries about destinations served, pricing, departure and arrival times, and directions to the terminal while providing customer service.
Manage cash and comply with cash-handling requirements.
Operate cash registers and/or credit card equipment.
Sell and process ticket orders by telephone, internet, and over the counter.
Close the terminal, including preparing cash bank deposits and sales reports and depositing funds in the safe box.
Maintain a professional working relationship with partnering retail agencies.
Complete required documentation for transactions with partnering retail agencies.
Accurately report tickets sold and cash collected each day.
Answer calls using a multi-line system, greet callers appropriately, and route or screen calls as required.
Greet visitors and follow procedures for notifying employees or departments the visitor or vendor is requesting to see.
Use good judgment to resolve internal and external conflicts.
Handle money transfer transactions.
Assist customers with luggage identification tags and transfer luggage to the luggage compartment.
Perform other duties as assigned.