Customer Service Representative - Patient Registration

R1 RCM • Round Rock, TX

8d • $16 - $23 • Onsite

About The Position

At R1, the Patient Access Representative is the first point of contact for patients, providing fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The role is based in the Emergency Department at Ascension Seton Williamson in Round Rock, Texas, with a schedule of Sunday through Tuesday, 10 a.m. to 10 p.m., and Wednesday, 10 a.m. to 4 p.m. No healthcare background is required; training is provided.

Requirements

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Assist patients and families with check-in and register patients efficiently across multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Minimize registration delays and answer patient questions with confidence, clarity, and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED