Patient Service Representative

Bowen Health•Warsaw, IN

About The Position

The Patient Service Representative supports patient admission, check-in, scheduling, and account-related processes. The role greets, educates, and instructs patients through admission and check-in; verifies patient information and scheduled appointments; communicates insurance benefits and financial responsibilities; answers and routes telephone calls; and schedules appointments. The representative also manages clinical schedules, assists clinical staff as needed, monitors account balances, payment plans, and collection reports, and handles and reconciles the daily cash drawer. The employee may cross-train with county patient services staff and cover county offices when requested. The candidate must be bilingual in English and Spanish. The position has minimal occupational exposure to blood, body fluids, or tissues and minimal ergonomic risk from repetitive motion. It may involve a minimal amount of physical exertion, including bending, lifting, and twisting. Bowen Health is an equal opportunity employer committed to an inclusive, diverse, and respectful workplace, complies with applicable laws including ADA and OSHA regulations, and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

Bilingual in English and Spanish.
High school diploma or GED.
At least one year of experience in an office setting.
Valid driver’s license and active auto insurance coverage.
Satisfactory criminal and driving record background checks.

Nice To Haves

Experience in healthcare customer service preferred.

Responsibilities

Greet, educate, and instruct patients through admission and check-in.
Verify patient information and check in patients for scheduled appointments.
Notify patients of insurance benefits and financial responsibilities.
Answer telephone calls and direct them appropriately.
Schedule patient appointments.
Manage clinical schedules and assist clinical staff as needed.
Monitor account balances, payment plans, and collection reports.
Cross-train with county patient services staff and help cover county offices when requested.
Handle cash and reconcile the cash drawer daily.
Perform other duties as assigned.