Patient Representative Jobs

About The Position

Requirements

• High school graduate or equivalent.
• Excellent customer service and interpersonal skills.
• General computer experience and ability to type fluently, accurately, and quickly.
• Ability to work at least 16 hours per month on a per-diem basis.

Nice To Haves

• Certificate or degree in a health-care-related field.
• Insurance background.
• Knowledge of medical terminology.
• Previous medical administrative experience and/or health-care-related education courses.
• Knowledge of the Epic health information system.

Responsibilities

• Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records; identify and report possible identity theft situations to the clinical department and leadership.
• Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
• Complete pre-registration and post-registration activities, including demographics, emergency contacts, diagnostic orders, provider information, diagnoses, insurance and guarantor verification, real-time eligibility checks, and point-of-service collections.
• Resolve patient-, account-, and claim-level work-queue errors related to registration; contact provider offices or review patient charts for diagnosis and medical-necessity information when needed.
• Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations and applicable off-campus locations.
• Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policy where applicable.
• Answer internal and external calls on the department or facility main line and provide appropriate information about the facility and its services.
• Promote use of the MyChart patient portal and patient self-service capabilities.
• Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring self-scheduled patients' arrivals and journeys through their visits.
• Contact the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when they are not already documented.
• Obtain medical license numbers, NPI, and UPIN through appropriate websites for new outpatient provider entries so results are routed accurately and claims can be submitted and paid.