Patient Representative Jobs

About The Position

Requirements

• High school graduate or equivalent with additional education desirable.
• Minimum of one year work experience.
• Strong computer skills.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
• Ability to communicate clearly and concisely.

Nice To Haves

• Knowledge of medical terminology and office procedures preferred.

Responsibilities

• Answer multiple line phone system, forwarding calls to appropriate location or handling calls personally when appointments are needed.
• Remove messages from phone system and return calls to patients as needed.
• Cancel and reschedule patients when necessary.
• Schedule appointments for patients, following office protocols for access to care.
• Document verbal conversations and information into patient record in an accurate, legible and timely manner.
• Transfer/retrieve office phones to/from answering service.
• Answer overflow of phone calls and direct appropriately.
• Process incoming telephone calls/messages based on office policy and procedure.

Benefits

• medical, dental, vision and life insurances
• paid holidays
• paid time off
• retirement plan