Patient Access Representative

Sutter Health • Oakland, CA

5d • $36 - $42

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information necessary to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for service delivery. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter's health system and service offerings. This is a per-diem/casual position with varied shifts, 8-hour shift hours, variable days, and weekend work as needed.

Requirements

• High school diploma or GED.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data.
• Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging and scanning, payment posting, proprietary payer websites, and data quality monitoring systems.
• Verbal and written communication and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and serve as the face-to-face customer service point of contact.
• Obtain and verify information needed to register and financially clear patients for services.
• Maintain and document data in patient registration systems while managing frequent in-person patient contacts.
• Provide a positive patient experience and demonstrate knowledge of Sutter's health system and service offerings.
• Work accurately and efficiently across multiple computer systems and tasks.
• Maintain confidential information.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED