Patient Representative Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a hospital or medical business office setting.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Obtain demographic, insurance, and financial information from patients or guarantors.
• Review incoming TCHATT referrals and make initial contact with families seeking services.
• Enter information into the computer system accurately.
• Schedule patient appointments as needed and enter required information accurately and promptly.
• Explain required forms to patients or guarantors and obtain necessary signatures.
• Ensure medical necessity compliance by obtaining required data, reviewing the Compliance System, communicating information to patients or guarantors, and obtaining signatures.
• Collect patient liability, establish payment arrangements, discuss payment options, and screen for eligibility to protect the facility's financial integrity.
• Complete complex financial counseling, including reviewing and submitting charity applications.
• Identify alternative resources for financial reimbursement.
• Verify insurance eligibility and benefits and ensure notifications and authorizations are completed within required timeframes.
• Post payments in the computer system and generate appropriate patient receipts.
• Communicate professionally and effectively with physicians, care management, ancillary departments, nursing units, physicians' office staff, insurance companies, patients, and their families.
• Complete thorough and accurate documentation.
• Adhere to university policies, procedures, and standards, including budgetary specifications, time and supply management, productivity, and accuracy of practice.
• Meet mandatory and continuing education and skills competency requirements, support department goals, and serve as a preceptor, mentor, and resource to less experienced staff.
• Perform other duties as assigned.

Benefits

• 100% paid medical premiums for full-time employees.
• Approximately 37–38 days per year of time off, including holidays, a preventative leave day, vacation, and sick time.
• Increasing vacation accrual with length of service.
• Monthly longevity payments after two years of service.
• Retirement and pension plan.
• Free financial and legal counseling.
• Free mental health counseling services.
• Gym membership discounts and access to wellness programs.
• Employee discounts, including entertainment, car rentals, and cell phones.
• Resources for child and elder care.