Patient Services Representative

Lehigh Valley Health Network•Royersford, PA

5d•Onsite

About The Position

Coordinates and provides clerical and administrative support for daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers and delivers customer service that supports the overall patient experience. The role is based onsite at the Royersford location and works a day shift, Monday through Friday.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
Ability to adapt to changing priorities.
Ability to maintain accuracy and compliance in detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Proficiency with technology and EMR workflows by the end of orientation.
Ability to accurately handle cash and other patient payment methods.
Ability to explain, educate, and support use of the LVHN patient portal and its features.
Ability to lift and carry 25 pounds.

Responsibilities

Perform detail-oriented administrative tasks to anticipate the needs of team members and patients, following organizational policies and standard work.
Gather information for accurate patient registration and check-in.
Obtain and verify insurance authorizations and precertifications.
Complete medical record release requests and schedule or confirm patient appointments.
Help maintain patient schedule flow and support a positive patient experience and team environment.
Collaborate in training, staffing, and practice functionality, providing feedback.
Keep current with insurance-provider coverage and reimbursement changes.
Organize work to accommodate interruptions and changing priorities.
Perform scheduling, scanning, billing, filing, referrals, work-queue tasks, and other clerical functions in a timely manner.
Conduct patient outreach by telephone and EMR messaging.