Senior - Psychiatry and Behavioral Sciences' TCHATT

UTHealth Houston•Houston, TX

About The Position

UTHealth Houston's Psychiatry and Behavioral Sciences department is hiring a Patient Access Representative for its Texas Child Health Access Through Telemedicine (TCHATT) program, a virtual, school-based service. The role is the first point of contact for patients referred to the program and their families. It introduces families to TCHATT services, obtains consent, registers patients, and schedules appointments. The position is also responsible for medical necessity compliance, eligibility verification, and payment posting.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a hospital or medical business office setting.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Obtain demographic, insurance, and financial information from patients or guarantors.
Review incoming TCHATT referrals and make initial contact with families seeking services.
Enter information into the computer system accurately.
Schedule patient appointments as needed and enter required information accurately and promptly.
Explain required forms to patients or guarantors and obtain necessary signatures.
Ensure medical necessity compliance by obtaining required data, reviewing the Compliance System, communicating information to patients or guarantors, and obtaining signatures.
Collect patient liability, establish payment arrangements, discuss payment options, and screen for eligibility to protect the facility's financial integrity.
Complete complex financial counseling, including reviewing and submitting charity applications.
Identify alternative resources for financial reimbursement.
Verify insurance eligibility and benefits and ensure notifications and authorizations are completed within required timeframes.
Post payments in the computer system and generate appropriate patient receipts.
Communicate professionally and effectively with physicians, care management, ancillary departments, nursing units, physicians' office staff, insurance companies, patients, and their families.
Complete thorough and accurate documentation.
Adhere to university policies, procedures, and standards, including budgetary specifications, time and supply management, productivity, and accuracy of practice.
Meet mandatory and continuing education and skills competency requirements, support department goals, and serve as a preceptor, mentor, and resource to less experienced staff.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Approximately 37–38 days per year of time off, including holidays, a preventative leave day, vacation, and sick time.
Increasing vacation accrual with length of service.
Monthly longevity payments after two years of service.
Retirement and pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.