Patient Access Representative II

Cancer Specialists•Jacksonville, FL

3d•Onsite

About The Position

Cancer Specialists of North Florida is recruiting an experienced Patient Access Representative II for its busy Ascension Riverside Office. The role supports patient access and front office operations in a fast-paced, multi-department clinic providing Radiation, Medical Oncology, Hematology, and Imaging services. It coordinates patient care across clinical services and requires advanced multitasking, proficiency with multiple systems, and the ability to manage complex workflows while providing a professional, welcoming patient experience. The position is full-time, Monday through Friday, at 2 Shircliff Way, MVT Cancer Center, Jacksonville, FL 32204. Salary is commensurate with experience and qualifications. Cancer Specialists of North Florida is an equal opportunity employer and drug-free workplace.

Requirements

High school diploma or equivalent.
Two or more years of experience in a medical office setting.
Advanced multitasking abilities and proficiency with multiple systems.
Ability to manage complex workflows and coordinate patient care across multiple clinical services.
Adherence to confidentiality, HIPAA regulations, and applicable state and federal laws.

Nice To Haves

Hematology/Oncology experience preferred.

Responsibilities

Greet patients and visitors promptly and professionally.
Check in patients and notify clinical staff of arrivals.
Provide, collect, and proof patient forms.
Update demographics, insurance information, and clinical documentation in the system.
Collect co-pays and balances and provide receipts.
Ensure patients are registered in the correct systems for all applicable services and departments.
Answer, screen, and respond to inquiries by phone, electronic communication, or in person.
Route messages to appropriate personnel and communicate accurately and promptly.
Check patients out and schedule return appointments across multiple departments.
Provide appointment information, preparation instructions, and directions.
Assist New Patient Coordinators with physician referrals and related medical appointments as needed.
Record cancellations and missed appointments, reschedule as appropriate, and notify relevant staff.
Provide administrative support, including filing, maintaining patient charts, and organizing clinic supplies.
Maintain a professional and welcoming front office and patient waiting area.
Provide scheduling support for Radiation, Oncology, and Imaging while coordinating patient care across teams.
Use Phrasia, Mosaiq, Onco, and G4 to manage patient registration and maintain accurate scheduling.
Adhere to confidentiality, HIPAA regulations, and state and federal laws regarding patient information.
Serve as a point of guidance for other front desk staff and support cross-department coordination.
Perform additional duties as requested or assigned.