Patient Access Representative II

Sutter Health • San Francisco, CA

1d

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients, greets patients and family members, and obtains or verifies relevant information for service delivery. Enhances the patient experience by providing customer service at the point of service and demonstrating knowledge of Sutter Health’s system and service offerings. The position is per diem/casual, with variable days and every-other-weekend requirements.

Requirements

• High school diploma or GED.
• One year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of EMTALA and consent laws.
• Time-management skills and ability to manage frequent in-person patient contacts while accurately maintaining and documenting data.
• Ability to work accurately and efficiently across multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring.
• Verbal and written communication and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks or projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and serve as the face-to-face customer service point of contact.
• Obtain necessary information to register and financially clear patients.
• Obtain or verify relevant information during patient registration and financial clearance.
• Support a positive patient experience by demonstrating knowledge of Sutter Health’s system and service offerings.
• Maintain and document patient data accurately in registration systems while managing frequent in-person patient contacts.
• Work with confidential information and meet or exceed customer service, productivity, and quality standards.

Benefits

• Eligible positions include a comprehensive benefits package.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED