PATIENT REPRESENTATIVE- BOONE

GRAYSTONE OPHTHALMOLOGY ASSOCIATES PA•Boone, NC

3d•Onsite

About The Position

The Patient Representative greets patients and records information in a computer system to support patient care. This front-office role maintains professional relationships with patients and handles check-in and check-out processes, including updating patient and insurance information, processing documentation and payments, and coordinating appointments and communications. The representative may be cross-trained to assist in other front-office areas and may perform other duties as needed. The role requires knowledge of medical insurance, the ability to read insurance cards, strong communication and organizational skills, proficiency with most software applications in a Windows environment, and typing at least 25 words per minute with an error rate below 3%. Applicants need a one-year college or technical school certificate, three to six months of related experience or training, or an equivalent combination. The position involves sitting, handling items, reaching, talking and hearing, with frequent standing and walking and occasional stooping, kneeling, crouching, or crawling. The employee must be able to lift up to 20 pounds.

Requirements

Knowledge of medical insurance and ability to read an insurance card.
Excellent communication and organizational skills.
Proficiency with most software applications in a Windows environment.
Ability to type 25 words per minute with an error rate of less than 3%.
One-year certificate from a college or technical school, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including computing rates and percentages.
Ability to follow detailed but uncomplicated written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Maintain a positive and professional relationship with patients.
Enter information needed to process patient charts and charges using a web-based program.
Collect and update demographic and insurance information, scan physical copies, and enter referrals at check-in as needed.
Explain required documentation and obtain patient signatures.
Collect required copayments or balances at check-in.
Print encounter forms, encounter bills, appointment correspondence, and visit summaries.
Post charges into the practice system.
Collect fees at check-out for optical, surgical, and elective services, as well as patient responsibilities not covered by copay benefits.
Schedule and reschedule return appointments, transfer calls, and page physicians or departments as needed.
Balance the daily cash drawer and account for all incoming transactions.
Assist patients with concerns and direct them to the appropriate area.
Cross-train as needed to assist in all front-office areas and perform other necessary front-office duties.