PRN Part Time Patient Registration Customer Service

R1 RCM • Brookfield, WI

4d • $17 - $23 • Onsite

About The Position

As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. The role offers training for candidates without healthcare experience and can provide a starting point for a healthcare career.

The work is fast-paced and involves moving between computer systems, phone calls, and in-person interactions while working alongside clinicians and emergency staff. You will be on your feet, adapt to interruptions from clinical teams during urgent care situations, and balance accuracy with compassionate service. The position is PRN, as needed, with a minimum of 48 hours required per month, including 24 hours on call; additional shifts are available. It is located at Ascension SE Wisconsin Hospital Elmbrook.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Ability to work in a fast-paced environment, move between computer systems, phone calls, and in-person interactions, and be on your feet.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities for professional learning and career growth.
• Supportive team environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED