PRN Part Time Patient Registration Customer Service

R1 • Brookfield, WI

3d • Onsite

About The Position

At R1, a Patient Registration Customer Service Representative is the first friendly face patients meet when checking into the hospital. The role helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with patients who may be scared, confused, or overwhelmed. No healthcare background is required; training is provided.

The work takes place at Ascension SE Wisconsin Hospital Elmbrook. It involves working across computer systems, phones, and in-person interactions in a fast-paced hospital environment, including interruptions from clinical teams during urgent care situations. The position is PRN, as needed, with a minimum of 48 hours required per month, including 24 hours on call; additional shifts are available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare workflows and insurance basics.
• Career growth opportunities and support from teammates and leaders.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED