Patient Services Representative - Fondren Main

ORTHOLONESTAR•Houston, TX

5d•Onsite

About The Position

The Patient Representative greets patients and assists them in person, by phone, and through electronic correspondence. The role includes checking patients in, updating patient information, helping patients and their families with registration forms, verifying insurance benefits, and obtaining referrals for office visits. The representative works under the guidance of the Supervisor and follows departmental policies and procedures, while providing professional, high-quality customer service and responding to patient questions and concerns. The position requires keeping patient data current, staying informed about insurance programs, and prioritizing tasks and patient needs. The role reports to the Clinic Manager and has no supervisory responsibilities.

Requirements

Excellent oral and written communication skills.
Strong interpersonal skills.
Ability to work autonomously and independently.
Ability to apply knowledge of office procedures and carry out tasks accordingly.
Flexible, organized, and able to function well under pressure.
Excellent organizational and analytical skills.
Knowledge of HIPAA requirements.
Minimum of a high school diploma.
1–2 years of customer service experience, or an equivalent combination of education and experience.

Nice To Haves

Bilingual English/Spanish skills.
Previous experience in a medical practice.

Responsibilities

Greet patients and assist them in person, by phone, or through electronic correspondence.
Check patients in and update patient information.
Explain and assist patients and their families with registration forms.
Maintain current patient data and verify patient information.
Verify insurance benefits and obtain referrals for office visits.
Work under the guidance of the Supervisor and follow departmental policies and procedures.
Respond professionally to patient questions and concerns.
Stay updated on information regarding insurance programs.
Provide high-quality customer service in person and on the phone.
Prioritize tasks and patient needs.