Patient Access Representative I- Radiology Concierge

UTHealth Houston•Houston, TX

3d•Onsite

About The Position

UTHealth Houston is seeking a team-oriented Patient Access Representative I to support its Radiology Concierge team at the Texas Medical Center. This full-time, Monday–Friday position supports efficient access to radiology services and a positive patient experience through front desk operations, patient registration, insurance verification, benefits and authorization processing, scheduling, and customer service. The role gathers and accurately enters demographic, insurance, and financial information; explains required forms and obtains signatures; supports medical-necessity compliance; and helps protect the facility’s financial integrity through payment collection, payment arrangements, financial counseling, charity applications, and identification of alternative reimbursement resources. The representative also verifies insurance eligibility and benefits, completes required notifications and authorizations, posts payments, and documents interactions accurately. The position communicates with patients and families, physicians and their office staff, care management, ancillary departments, nursing units, and insurance companies. It follows university policies and standards, supports department goals, completes required education and competency activities, and may serve as a preceptor, mentor, or resource to less experienced staff. Other duties may be assigned. Employees must permanently reside and work in Texas. This is a security-sensitive position.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a hospital or medical business office setting.
Strong communication and multitasking skills and ability to work as part of a team in a fast-paced healthcare environment.
Must permanently reside and work in Texas.
Ability to meet the security-sensitive position requirements described in the posting.

Nice To Haves

Previous radiology or medical office experience is preferred.
Medical Assistant certification is a plus but is not required.

Responsibilities

Obtain demographic, insurance, and financial information from patients or guarantors.
Enter information into computer systems accurately.
Schedule patient appointments as needed and enter the required information accurately and promptly.
Explain required forms to patients or guarantors and obtain necessary signatures.
Support medical-necessity compliance by obtaining required information, reviewing the Compliance System, communicating with patients or guarantors, and obtaining necessary signatures.
Collect patient liability, establish payment arrangements, discuss payment options, and screen for eligibility.
Complete complex financial counseling, including reviewing and submitting charity applications.
Identify alternative resources for financial reimbursement.
Verify insurance eligibility and benefits and ensure notifications and authorizations are completed within required timeframes.
Post payments in the computer system and generate appropriate patient receipts.
Communicate effectively and professionally with physicians, care management, ancillary departments, nursing units, physicians’ office staff, insurance companies, patients, and families.
Complete thorough and accurate documentation.
Adhere to university policies, procedures, and standards, including budget, time, supply management, productivity, and accuracy requirements.
Meet mandatory and continuing education and skills competency requirements; support department goals and serve as a preceptor, mentor, or resource to less experienced staff.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Paid holidays, a preventative leave day, vacation time, and sick time; the posting estimates approximately 37–38 days per year.
Increasing vacation accrual with tenure.
Longevity pay through monthly payments after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.