Patient Access Representative - Radiology

PeaceHealth • Springfield, OR

1d

About The Position

PeaceHealth is hiring a Patient Access Representative for radiology in a per diem/relief, variable position. The role coordinates activities among scheduling, insurance verification, and pre-certification, and serves as a clinical liaison with physician practices interacting with pre-visit services. The position is predominantly office-based and sedentary, with frequent computer and office-equipment use and occasional movement of items weighing up to 10 pounds. It also requires communicating and exchanging accurate information and close visual acuity for tasks such as reviewing data, transcribing, viewing a computer terminal, and extensive reading.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience.
• Ability to manage conflict effectively and professionally.
• Excellent time-management skills, with emphasis on meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.
• For Care Delivery Area and Outpatient Clinics, a strong customer service background may be considered in lieu of medical office or related experience.

Responsibilities

• Pre-register and register patients, ensuring demographic and financial information is accurate.
• Register patients using methods that vary by location, which may include a mobile cart.
• Collect patient balances, co-payments, co-insurance, and other payments.
• Verify coverage and ensure insurance requirements are met; obtain prior authorizations and referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and calling referrals.
• Transport patients using escort or wheeled transport equipment when needed.
• Perform other duties as assigned.

Benefits

• 403(b) retirement plan for caregiver contributions.
• Wellness benefits.
• Discount program.
• Expanded employee assistance program and mental health program.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED