Patient Access Representative I

Trinity Health • Des Moines, IA

2d

About The Position

The Patient Access Representative I supports operational projects and initiatives by researching, collecting, compiling, and analyzing information. The role prepares and distributes analytical reports, creates educational materials, and provides detailed summaries and graphical presentations that identify trends and recommend practical options or solutions to support leadership decision-making and business strategy. The position also collaborates on performance improvement activities focused on program efficiency and patient experience, and uses multiple system applications while prioritizing quality, confidentiality, and safety.

The role requires knowledge of departmental processes and procedures, the ability to acquire new knowledge, and adherence to applicable laws, regulations, Trinity Health policies, and its Integrity and Compliance Program and Code of Conduct. Candidates should be high-energy, work well in a high-volume environment, and align with Trinity Health’s Mission, Vision, and Core Values. Listed schedule options include a part-time second shift at West Lakes, a PRN shift at West Lakes, and a first shift at the Clive location.

Requirements

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification required within one year of hire.
• High energy.
• Ability to work well in a high-volume environment.
• Alignment with Trinity Health’s Mission, Vision, and Core Values.

Nice To Haves

• Medical terminology.
• Knowledge of diagnostic and procedural coding.
• Insurance verification experience, including the ability to explain benefits and secure necessary authorizations.

Responsibilities

• Demonstrate Trinity Health’s Mission, Values, Vision, Actions, and Promise in behaviors, practices, and decisions.
• Research, collect, and analyze information; identify opportunities, develop solutions, and lead issues through resolution.
• Collaborate on performance improvement activities based on program efficiency and patient experience outcomes.
• Distribute analytical reports.
• Use multiple system applications to perform analysis, create reports, and develop educational materials.
• Apply knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety.
• Research and compile information for ad-hoc operational projects and initiatives.
• Synthesize and analyze data and provide detailed summaries, including graphical presentations of trends and recommendations.
• Use program and operational data and measurements to define and demonstrate progress, return on investment, and impacts.
• Maintain working knowledge of applicable laws, regulations, policies, procedures, and guidelines, and adhere to them through honest, ethical, professional behavior and safe work practices.

Benefits

• Referral bonus available.
• Daily pay.
• Overtime available.
• Benefits available on day one.
• Tuition assistance.
• Opportunities for growth.
• Additional $2 per hour shift differential for the listed West Lakes part-time second-shift option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED