Patient Access Representative I

UNC Health • Hendersonville, NC

5d • Onsite

About The Position

The Patient Access Representative I is often the first point of contact for patients and helps create their first impression of the healthcare system. The role registers patients for healthcare services, guides them into the system of care, and serves as a resource for patients and their families. The representative is responsible for all aspects of the patient registration process.

This is an onsite position with a weekend schedule of Friday, Saturday, and Sunday from 7:00 a.m. to 7:00 p.m. The role requires reliable travel in a personal vehicle between assigned locations and predictable, prompt attendance.

Requirements

• High school diploma or GED equivalent.
• Experience performing in a customer service capacity.
• Experience working in a business system, such as an electronic medical recordkeeping (EMR), point-of-sale (POS), or inventory system.
• Ability to work onsite and travel reliably in a vehicle between assigned locations, with predictable and prompt attendance.

Nice To Haves

• Experience or formal instruction in the use of medical terminology.
• Experience working with one or more electronic medical recordkeeping (EMR) systems.

Responsibilities

• Greet and incorporate patients and families into the system of care, providing positive customer service with a caring, professional, and helpful disposition.
• Verify patient identities and record relevant information in the electronic medical record system, creating records when needed and updating demographic and insurance information.
• Understand and explain complex and sensitive information, particularly health insurance coverage, benefits, and related documentation, while following privacy and compliance standards.
• Organize and schedule patients in the system of care where applicable, and direct them through the facility as needed for scheduled services.
• Explain and collect copayments, deposits, and outstanding balances in support of organizational goals.
• Use and explain the price estimation tool when applicable to provide patients with the most accurate estimate of their financial obligations.
• Support patients through registration, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance.
• As needed, support adjacent tasks such as organizing provider schedules, switchboard operations, or inventorying personal effects for admitted patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED