Patient Access Representative I

UNC Health • Hendersonville, NC

5d • Onsite

About The Position

The Patient Access Representative I is often the first point of contact for patients and helps create their first impression of the healthcare system. The role accurately registers patients for healthcare services, guides them into the system of care, and serves as a resource for patients and families throughout registration. The representative is responsible for all aspects of the patient registration process and works onsite, traveling between assigned locations as needed.

Requirements

• High school diploma or GED equivalent.
• Experience performing in a customer service capacity.
• Experience working in a business system, such as an electronic medical recordkeeping (EMR), point of sale (POS), or inventory system.
• Ability to travel between assigned locations in a reliable vehicle and maintain predictable, reliable, and prompt attendance.
• Ability to communicate clearly and effectively in person and over the phone.
• Ability to accurately read computer screens, documents, and patient information.

Nice To Haves

• Experience or formal instruction in the use of medical terminology.
• Experience working with one or more electronic medical recordkeeping (EMR) systems.

Responsibilities

• Greet patients and families and provide caring, professional, and helpful customer service as they enter the system of care.
• Verify patient identities; record information in the electronic medical record system, create new entries when needed, and update demographic and insurance information.
• Handle, understand, and explain sensitive and complex information, including insurance coverage, benefits, and related documentation, while following privacy and compliance standards.
• Organize and schedule patients into the system of care where applicable, and direct them through the facility for scheduled services.
• Explain and collect co-payments, deposits, and outstanding balances.
• Use and explain the price estimation tool when applicable to provide patients with accurate estimates of their financial obligations.
• Support patients through registration by explaining and completing complex forms and documents required for regulatory and accreditation compliance.
• As needed, support adjacent tasks such as organizing provider schedules, switchboard operations, or inventorying personal effects for admitted patients.
• Work onsite and travel between assigned locations in a reliable vehicle, with predictable, reliable, and prompt attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED