Patient Access Representative I

Cleveland Clinic • Stow, OH

2d • Onsite

About The Position

The Patient Access Representative I supports a welcoming, seamless experience for patients, families, and visitors throughout their visit. Responsibilities include registration, information gathering, insurance verification, and payment collection, with a focus on customer service. The role provides a foundation for career growth in Customer Service and across Cleveland Clinic.

The position is based at Stow Health and Wellness and works evenings, 3:00 p.m. to 11:00 p.m., including every other weekend and holiday. The first two weeks require onsite EPIC training at Stow Health and Wellness, Monday through Friday from 8:00 a.m. to 4:30 p.m. Attendance for the full training period is required; after successful completion, the caregiver transitions to the assigned schedule and shift.

Requirements

• High school diploma or GED and two years of experience in a customer-facing role; or an associate degree and one year of experience; or a bachelor's degree.
• Knowledge of medical terminology sufficient to understand physician orders, or completion of a course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
• Excellent communication, organizational, and interpersonal skills.
• Availability to attend all days of the required two-week onsite EPIC training.

Responsibilities

• Perform registration and obtain demographic, insurance, medical, and financial information.
• Cross-train to staff patient access areas such as the front desk, admitting office, emergency department, and cash register.
• Function as a Super User and provide training support to new caregivers.
• Provide registration and cash collection access in Epic.
• Support patients with information gathering, insurance verification, and payment collection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED