Per Diem Patient Access Representative

UnitedHealth Group•Phoenix, AZ

5d•$16 - $29•Onsite

About The Position

Optum is seeking a Patient Access Representative to provide patient-oriented service in a clinical or front office setting. The role performs clerical and administrative duties related to patient care, including greeting and checking in patients, answering phones, collecting payments, processing paperwork, and other front office tasks in a fast-paced, customer-oriented clinical environment. This is a per diem, on-call position requiring flexibility to work any 8-hour shift during normal business hours; occasional overtime may be necessary. The office is at St. Joe’s Hospital, 350 W. Thomas Rd., Phoenix, Arizona. The position includes four weeks of paid training, scheduled Monday through Friday from either 8:00 a.m. to 4:30 p.m. or 7:00 a.m. to 3:30 p.m. The hourly pay range is $16.00 to $29.00, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. A $2,000 sign-on bonus is available to eligible external applicants; current employees of UnitedHealth Group, UnitedHealthcare, or related entities are not eligible. Benefits and incentives are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer service role, such as hospital, office, or phone support.
Intermediate proficiency with Microsoft Office products.
Ability to work 100% onsite at St. Joe’s Hospital, 350 W. Thomas Rd., Phoenix, Arizona.
Ability to attend training Monday through Friday, either 8:00 a.m. to 4:30 p.m. or 7:00 a.m. to 3:30 p.m.
Ability to work a per diem/on-call schedule.
Must be at least 18 years old.
Strong interpersonal, communication, and customer service skills.
Ability to stand for long periods (10 to 12 hours) while using a workstation on wheels and phone/headset.
Must pass a drug test before beginning employment.

Nice To Haves

Experience in a hospital patient registration department, physician office, or other medical setting.
Experience requesting and processing financial payments.
Experience with insurance reimbursement and financial verification.
Working knowledge of medical terminology.
Understanding of insurance policies and procedures.
Ability to perform basic mathematics for financial payments.

Responsibilities

Communicate with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
Use computer systems to enter or verify patient information in real time, ensuring accuracy and completeness.
Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance requirements.
Verify insurance coverage and benefits, create price estimates, and conduct reverifications as needed.
Collect patient co-pays and discuss patients’ out-of-pocket financial obligations.
Identify outstanding balances from previous visits and attempt to collect amounts due.
Collect information from patients and referring provider offices to confirm and create appointments for services before hospital discharge.
Respond to patient and caregiver inquiries, including sensitive topics, compassionately and respectfully.
Generate, review, and analyze patient data reports and follow up on issues or inconsistencies.
Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.