Patient Access Representative
About The Position
Sentara Careplex is hiring Patient Access Representatives in Williamsburg, Virginia. The role handles all aspects of patient registration, including confirming patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for appropriate services; scanning documents such as insurance cards, IDs, Living Wills, and POAs; and verifying and entering demographic and insurance information in the electronic health record. The representative explains and completes regulatory and compliance documents while following applicable privacy and compliance standards. They explain and collect co-payments, deposits, and outstanding balances and process transactions securely. They also greet patients and families, answer questions, and help patients arrive at the appropriate service area on time. Duties may include scheduling, pre-admission and discharge tasks, supervising waiting-room activity, and providing families with patient information updates. Multiple shifts are available. Extensive training is provided for entry-level candidates, with opportunities for advancement.
Requirements
- High school diploma or equivalent.
- Two years of customer service or data entry experience.
- Demonstrated proficiency in computer keyboarding skills.
- Interpersonal skills.
- Proper grammar, spelling, and punctuation.
Nice To Haves
- Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology.
- An associate's or bachelor's degree may be considered in lieu of two years of experience.
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders to register patients for the appropriate service.
- Scan important documents, including insurance cards, IDs, Living Wills, and POAs.
- Verify and enter patient demographic and insurance information in the electronic health record.
- Explain and complete regulatory and compliance documents and follow privacy and compliance standards.
- Explain and collect co-payments, deposits, and outstanding balances, processing transactions securely.
- Greet patients and families, answer questions, and direct patients to the appropriate service area at the right time.
- May perform scheduling, pre-admission, and discharge duties.
- May supervise patients in waiting rooms and provide families with patient information updates.
Benefits
- Medical, dental, and vision plans
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Paid time off and sick leave
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term and short-term disability and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down up to $10,000
- Pet insurance
- Legal resources plan
- Potential annual discretionary bonus subject to system and employee eligibility criteria
- Potential additional compensation such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
