ED Patient Access Representative (Part Time, Evenings)

St. Luke's University Health Network•Easton, PA

About The Position

The Patient Access Representative manages the full registration process for patients seen at St. Luke's University Health Network outpatient and/or Emergency Department locations. The role includes accurately identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting point-of-service payments, and resolving work queue issues. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, clean claim submission, and payment for services. Occasional travel between campuses or regional locations may be required. This is a part-time evening position for 16 hours per week. The schedule includes every other weekend and every other Monday and Friday, from 10:30 AM to 7:00 PM.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Ability to meet the stated physical and sensory requirements, including sitting or standing for up to 8 hours per day, frequent data entry, walking, pushing a wheelchair up to 250 pounds, occasionally carrying or lifting up to 15 pounds, and hearing and seeing as described.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system to maintain accurate electronic medical records, and report possible identity theft situations for appropriate escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete patient pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider information, diagnoses, insurance and guarantor verification, real-time eligibility checks, and point-of-service collections.
Resolve registration-related patient, account, and claim work queue errors, including contacting provider offices or reviewing charts for diagnosis and medical-necessity information when needed.
Cross-train in all applicable areas of the location or region, including outpatient and Emergency Department areas at campus locations.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policies where applicable.
Answer internal and external calls on the department or facility's main line and provide appropriate information about the facility and its services.
Promote use of the MyChart patient portal and patient self-service capabilities.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring arrivals and the patient journey.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when not documented before service.
Obtain medical license numbers, NPI, and UPIN through appropriate websites for new provider entries for outpatient services.