Patient Access Representative (Relief - Evenings) Torresdale ED

Jefferson Health Plans • Philadelphia, PA

6d • Onsite

About The Position

The Patient Access Representative provides a positive experience for patients and families while registering patients. The role requires strong communication and customer service skills, accurate patient selection, and the collection of complete demographic and insurance information. The representative identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation, retrieves orders, confirms medical necessity, and answers phones for outpatient visits.

This is a relief evening position at Torresdale ED, with scheduled hours of 3:00 p.m. to 11:30 p.m. Every-other-weekend work is required, as are two fall/winter holidays and two spring/summer holidays.

Requirements

• High school diploma or GED.
• Three years of healthcare customer service experience.

Nice To Haves

• Associate’s degree in Healthcare or Business Administration.

Responsibilities

• Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
• Gather accurate patient demographic and insurance information.
• Request and scan photo identification and insurance cards.
• Verify insurance coverage, referrals, and authorizations.
• Collect patient out-of-pocket liability at the time of service.
• Register patients, accurately search for and select the correct patient, and provide a positive patient experience.
• Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
• Retrieve orders, confirm medical necessity, and answer phones for outpatient visits.

Benefits

• Medical insurance, including prescription coverage.
• Supplemental insurance.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance.
• Voluntary benefits, including access to group insurance rates and discounts.
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED