Patient Access Representative (Relief - Evenings) Torresdale ED
About The Position
The Patient Access Representative provides a positive experience for patients and families while registering patients. The role requires strong communication and customer service skills, accurate patient identification, and collection of complete demographic and insurance information. The representative identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation, retrieves orders, confirms medical necessity, and answers phones for outpatient visits. The schedule is 3:00 p.m. to 11:30 p.m., with every other weekend and two fall/winter and two spring/summer holidays required. The position is based at Torresdale ED in Philadelphia, Pennsylvania.
Requirements
- High school diploma or GED.
- Three years of healthcare customer service experience.
Nice To Haves
- Associate degree in Healthcare or Business Administration.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson's values.
- Register patients and provide a positive experience for patients and families.
- Accurately search for and select the correct patient.
- Gather complete and accurate demographic and insurance information.
- Request and scan photo identification and insurance cards.
- Verify insurance coverage, referrals, and authorizations.
- Collect patient out-of-pocket liability at the time of service.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Retrieve orders and confirm medical necessity.
- Answer phones for outpatient visits.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability insurance
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Access to medical insurance, including prescription coverage, for all colleagues, including per diem colleagues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
