ED Patient Access Representative (Part Time, Evenings)

St. Luke's University Health Network•Easton, PA

About The Position

The Patient Access Representative manages the patient registration process for patients at St. Luke's University Health Network outpatient and/or Emergency Department locations. The role includes accurately identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting payments at the point of service, and addressing registration-related work queues. The representative coordinates with practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, clean claim submission, and payment for services. Occasional travel between campuses or regional locations may be required. This is a part-time evening position scheduled for 16 hours per week, from 4:00 PM to 12:30 AM. The schedule includes every other weekend and every other Monday and Friday.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Ability to meet the physical and sensory requirements of the position, including sitting or standing for up to 8 hours per day, frequent hand and finger use for data entry, frequent walking, pushing up to 250 pounds in a wheelchair, occasionally carrying or lifting up to 15 pounds, and hearing and vision sufficient for normal conversation and general vision.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system, maintain the accuracy and integrity of electronic medical records, and report possible identity theft situations for escalation.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider information, diagnosis, insurance and guarantor verification, real-time eligibility checks, point-of-service collections, and registration-related work queue errors.
Contact provider offices and review patient medical charts as needed to obtain diagnosis and medical-necessity information.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas where applicable.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policies where applicable.
Answer internal and external calls on the department or facility main line and provide appropriate information about the facility and its services.
Promote use of the MyChart patient portal and patient self-service capabilities.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring arrivals and patients' journeys through their visits.
Contact the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certifications when they are not documented before service.
Obtain medical license numbers, NPI, and UPIN information through appropriate websites for new outpatient provider entries so results are routed accurately and claims can be submitted and paid.