Patient Service Representative

Aston Carter•Los Angeles, CA

5d•$25 - $25•Onsite

About The Position

The Patient Service Representative is the primary point of contact for patients in a busy outpatient medical setting. The role provides courteous, efficient front-desk and phone support; coordinates appointments and referrals; verifies insurance and registration details; and supports a smooth patient experience from check-in through check-out. The position is based onsite in an outpatient clinical setting in Los Angeles, California. The environment is fast-paced and patient-focused, with frequent in-person and phone interactions. The schedule includes Monday through Friday, 11:30 to 22:00, and Saturday through Sunday, 08:30 to 19:00, with work required every other weekend. The role uses CS-Link/Epic and other office systems for scheduling, registration, and documentation, and requires maintaining a clean, organized workspace and a professional appearance. This is a contract position. The listed pay range is $25.00 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

At least 1 year of recent experience in an outpatient clinic or medical office setting.
Experience with medical insurance, referral processes, and benefit plans.
Ability to read, understand, and respond to detailed oral and written instructions.
Proficiency with CS-Link/Epic or a similar electronic health record system.
Strong customer service and communication skills in a healthcare environment.
Accuracy and attention to detail when handling patient information, payments, and documentation.

Nice To Haves

2 or more years of recent experience working as a Patient Service Representative.
Understanding of medical terminology to support communication with patients and clinical staff.
Experience in an urgent care setting or a similar fast-paced medical environment.
Familiarity with medical office workflows, including appointment scheduling, registration, and front-desk operations.

Responsibilities

Serve as the primary point of contact for patient relations in person and by phone, providing professional and courteous service.
Greet patients, help with questions or concerns, and escalate issues to appropriate staff or departments when needed.
Check patients in and out, collect co-payments, issue receipts, and accurately reconcile payments according to established procedures.
Verify and update patient demographic and insurance information in CS-Link/Epic to support accurate billing and clinical documentation.
Schedule patient appointments and complete registration tasks, capturing and documenting required information.
Process and track referrals and authorizations for various insurance types according to established workflows and timelines.
Handle patient and provider correspondence, including messages, requests, and follow-up communications.
Explain clinic policies, procedures, and available services clearly and respectfully.
Sanitize and maintain a clean workspace using provided supplies and following department guidelines.
Read, understand, and respond to detailed oral and written instructions to support clinic operations.