Patient Services Representative

Northland Health Centers•Ray, ND

5d•$18 - $20•Onsite

About The Position

The Patient Services Representative creates a welcoming, positive experience for patients by providing exceptional, caring, and professional customer service in the patient’s best interest. The role supports daily clinic operations by scheduling and registering patients, collecting and documenting patient and insurance information, answering and directing phone calls, coordinating medical and dental record requests, and communicating with clinic staff. All duties must be performed with professionalism, confidentiality, and ethical standards in support of Northland Health Centers’ mission. This is a full-time, 32-hour-per-week, onsite position. Remote or work-from-home options are not available. Clinic hours are Monday, 8:00 a.m.–6:00 p.m.; Tuesday through Thursday, 8:00 a.m.–5:00 p.m. The clinic is closed daily from 12:00 p.m. to 1:00 p.m.

Requirements

High school diploma or equivalent.
Valid North Dakota driver’s license.

Nice To Haves

Healthcare experience preferred.

Responsibilities

Greet patients warmly and provide friendly, professional, and compassionate customer service.
Schedule appointments and accurately register patient demographic and insurance information.
Verify insurance coverage and collect applicable copayments and self-pay payments.
Answer, screen, and appropriately direct incoming telephone calls.
Obtain and document accurate patient information and relay clear, concise telephone messages.
Ensure patients receive the appropriate forms and paperwork to complete before appointments.
Request and coordinate receipt of medical and dental records as needed.
Communicate effectively with clinic staff to promote smooth and efficient patient flow.
Maintain patient confidentiality and handle sensitive information with discretion.
Perform other duties as assigned in support of NHC’s mission.