Patient Care Representative - Family Care North Pointe B

Mosaic Life Care•Saint Joseph, MO

About The Position

The Patient Care Representative works under the supervision of leadership and provides assistive services that support patient flow, information gathering, and care in a clinic setting. The role performs front-desk duties for the provider’s office to support patient care delivery and follow-up. In the Float Pool, the representative performs and coordinates patient care on nursing units as assigned, under the supervision of a Director and Associate Director. Assignments may cover extended leaves of absence or vacancies and may involve working on a unit for two to six weeks before rotating to another unit. Travel between system facilities and off-site locations may be required.

Requirements

High school diploma.
Basic Life Support (BLS) certification within 90 days.
Ability to travel between system facilities and off-site locations as needed.
Fine motor skills, eye-hand coordination, ability to walk, speak clearly, hear and answer the phone, and perform electronic data entry.
Ability to communicate verbally and in writing and interact professionally with patients, families, physicians, and coworkers.
Ability to move, kneel, crouch, stoop, reach, stand, push, pull, and lift, while following good body mechanics.
Ability to gather information about patients’ conditions, visually inspect patient condition, assess and evaluate effects of care, solve problems, work with numbers and data, adapt, calculate, comprehend, explain, and use short- and long-term memory.
Ability to use visual, hearing, and feeling senses, and smell.
Ability to work around exposure to body fluids, needles, cuts, blood products, back injuries, and other medical-office-related hazards.

Nice To Haves

Certified Nursing Assistant or Medical Assistant training.
Experience in a physician’s office or healthcare setting.
Experience with computer data entry, customer service, collections, and medical record responsibilities.
Knowledge of medical terminology.

Responsibilities

Greet and escort patients to examination rooms.
Interview patients and document their responses in the medical record according to standards.
Maintain examination rooms and equipment.
Assist providers during physical examinations and certain special procedures as instructed.
Perform EKGs, specimen collection, and point-of-care testing after completing appropriate training and competencies.
Schedule, reschedule, and cancel patient appointments with physicians and nurse practitioners.
Perform clinic check-in and check-out functions and assist with front-office duties as requested.
Complete patient registration, medical record assignment, and visit creation.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation.
Prepare release-of-information and consent forms for patient signature; send requests to other healthcare providers and coordinate receipt of information for physicians and other healthcare providers.
Request payments, balance receipts for deposit, prepare deposits, and reconcile and complete daily reports and work lists.
Perform other duties as assigned.