Medical Assistant - Family Care North Pointe B

Mosaic Life Care•Saint Joseph, MO

2d•Onsite

About The Position

The Certified/Registered Medical Assistant works under the supervision of leadership and provides assistive services that support patient flow, information gathering, and care in a clinic setting. The role also performs patient-access duties, including check-in and appointment scheduling, to support care delivery and follow-up. Medical tasks are performed under the direction of the clinic nurse or provider. The Medical Assistant supports examinations and procedures, administers prescribed medications and treatments, collects and prepares specimens, performs clinic procedures and point-of-care testing, and documents care in the medical record. The role also communicates with patients, coordinates referrals and follow-up, and maintains clean, safe, and organized patient-care areas. Mosaic Life Care is a health care system in northwest Missouri focused on transforming community health and providing holistic, high-value, quality care. The organization offers a range of employee benefits and perks, including concierge services, an employee lounge, wellness programs, free covered parking, and free on-site and virtual health clinics.

Requirements

High school diploma required.
For hires after 06/01/2021, completion of a Medical Assistant training program is required.
Certified Medical Assistant (CMA) certification required upon hire, or Registered Medical Assistant (RMA) certification required upon hire.
Basic Life Support (BLS) certification required upon hire.
Must be able to travel between system facilities and off-site locations as needed.
Fine motor skills, eye-hand coordination, ability to walk, speak clearly, hear and answer the phone, perform data entry and typing, and handle basic bookkeeping and money.
Must work courteously and professionally with internal and external customers; handle interruptions; demonstrate flexibility in hours and workflow; foster teamwork; and promote service and quality.
Must regularly sit, reach, stand, walk, climb, balance, stoop, kneel, or crouch; lift and/or move up to 10 to 25 pounds; and follow good body mechanics.
Must understand physician orders, medical terminology, and staff requests; gather patient-condition information and evaluate care effects; problem-solve, interpret data, calculate, explain and evaluate information; follow policies and procedures; prioritize assignments and complete them; and manage stress in a fast-paced environment.
Must be able to visually assess patient condition and use visual, hearing, and tactile senses, as well as smell.
Exposure to blood and body fluids, needles, cuts, back injuries, electrical output from personal computers, eye and neck strain, and other medical-office hazards.

Nice To Haves

Six months of experience in a physician’s office or healthcare setting is preferred.

Responsibilities

Interview patients and document their responses in the medical record according to standards.
Administer and document prescribed medications and treatments in accordance with organizational standards.
Observe, record, and report patients’ responses to medications and treatments to providers.
Document and communicate medication refill requests.
Assist providers with examinations and procedures, prepare sterile fields, and maintain equipment before and after procedures.
Collect and prepare laboratory specimens; instruct patients and family members on collecting samples and tests; perform point-of-care testing.
Perform clinic procedures, including EKGs, vision testing, bone density testing (DEXA), incentive spirometry, ear lavage, dressing changes and wound care, and staple removal.
Provide patient education materials as directed by providers.
Communicate with patients about appointments, insurance forms, medical releases, and other documentation; monitor scheduling, respond to and refer telephone inquiries, answer patient inquiries, and maintain timely patient flow.
Arrange referral testing at other facilities or specialty care.
Accurately enter patient information into computer systems, including registration, medical-record assignment, and visit creation; document observations, treatments, procedures, medications, and telephone conversations in the medical record.
Clean and maintain patient-care areas, examination rooms, and equipment to ensure a sanitary, safe, and organized facility.
Travel between system facilities and off-site locations as needed.
Perform other duties as assigned.