Patient Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• Bilingual in Spanish and English.
• Ability to travel to Pine Bush and Port Jervis for coverage.

Responsibilities

• Greet patients promptly, respond appropriately to requests, and provide courteous service to callers using proper phone etiquette.
• Monitor callers on hold and the patient waiting area, keep the area clean and orderly, and notify the practice manager or Administrator on Duty about patients with extended wait times.
• Schedule, change, and cancel appointments, and verify whether patients still need other scheduled appointments when they arrive for an appointment or as a walk-in.
• Participate in patient registration by verifying and updating patient information, collecting required documentation, and scanning documents into the practice management system.
• Verify insurance eligibility and primary care provider information at each visit, enter information accurately, and apply general knowledge of insurance plans and their rules.
• Collect copayments and visit payments during registration and refer patients who cannot pay their copayment to the Patient Billing Coordinator.
• Alert the Care Team to potential barriers, including insurance or financial issues, and participate in quality improvement activities.
• Follow up on referrals for an assigned provider, track consultation notes, document follow-up in the EMR, contact patients or specialists when needed, and complete referrals in the EMR when notes arrive.
• Complete monthly referral reporting and submit it to the Referrals Supervisor.
• Provide information about specialty referrals and assist patients with scheduling appointments as needed.
• Monitor provider schedules daily and ensure visits are completed or marked as DNKA by the end of the day.
• Follow up with patients regarding DNKA appointments and document appropriately in the EMR.
• Confirm appointments for the following day and administer the required number of Patient Satisfaction Surveys.
• Maintain knowledge of the Sliding Fee Scale policies and documentation requirements, offer it to uninsured patients, and follow Cornerstone procedures for qualification.
• Provide cross-coverage in other departments as assigned.
• Maintain confidentiality, including patient, financial, and employee-relations information.
• Attend and participate in monthly department meetings, All Staff meetings, and other required meetings.
• Perform other related duties as assigned.

Benefits

• Health benefits
• Retirement plan
• Paid time off
• Sick time
• Flexible spending
• Dependent care
• Paid holidays