PRN Patient Access Representative - Louisburg, Ks
About The Position
The Patient Access Representative is responsible for front-office tasks that support efficient patient flow and quality customer service at the Louisburg, Osawatomie, and Paola Medical Pavilion locations. Duties include greeting patients; verifying and updating patient information; scheduling, adjusting, and cancelling appointments; making appointment reminder calls; handling and routing telephone calls; collecting and balancing patient payments; reconciling appointments; and filing, scanning, or copying documents and forms. The role serves as a liaison between patients and medical support staff, and may communicate with insurance companies about referral information or assist patients with scheduling specialist appointments or testing. Patient Access Representatives with clinical access to the electronic medical record enter clinical information accurately and promptly as it relates to their assigned tasks. The representative also participates as a member of the Patient Centered Medical Home Team and performs other assigned duties as needed.
Requirements
- High school graduate.
- Previous related experience.
Nice To Haves
- Previous healthcare experience.
Responsibilities
- Greet patients and other customers promptly, courteously, and helpfully.
- Verify patient information; ensure required paperwork is completed and signed; obtain insurance cards and driver licenses; and accurately enter or update demographic and insurance information.
- Compile and maintain forms and documents in patient medical records.
- Schedule, coordinate, adjust, and cancel patient appointments according to patient requests, provider schedules, and system capabilities; follow no-show procedures and make reminder calls.
- Answer and screen telephone calls, take complete messages including necessary triage information, and route or transfer calls to appropriate staff.
- Distribute information accurately and courteously to nursing and medical support staff in a timely manner.
- Collect patient copayments and outstanding account balances.
- Prepare office payment batches and balance payments at the end of each workday.
- Liaise between patients and medical support staff; communicate with insurance companies regarding referral information and assist patients with scheduling specialist appointments or testing.
- Check out patients, provide visit-specific information, and schedule future appointments.
- Maintain a clean and orderly front desk and waiting area.
- For representatives with PAR/Clinical access, enter patient clinical information into the electronic medical record accurately and promptly as assigned.
- Participate as a member of the Patient Centered Medical Home Team.
- Perform the professional, clinical, or technical competencies of the assigned unit or department and other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
