Patient Services Representative

Cornerstone Family Healthcare•City of Middletown, NY

21d•Onsite

About The Position

Cornerstone Family Healthcare is recruiting a full-time Patient Services Representative in Middletown, New York. The role provides front-desk service and supports patient registration, appointment scheduling, insurance verification, payments, referrals, and care-team activities. The representative maintains patient confidentiality, follows Cornerstone policies and procedures, and may provide coverage at other locations.

Requirements

High school diploma or GED.
Bilingual in Spanish and English.
Ability to travel to Pine Bush and Port Jervis for coverage.

Responsibilities

Greet patients promptly, respond appropriately to requests, and provide courteous service to callers using proper phone etiquette.
Monitor callers on hold and the patient waiting area, keep the area clean and orderly, and notify the practice manager or Administrator on Duty about patients with extended wait times.
Schedule, change, and cancel appointments, and verify whether patients still need other scheduled appointments when they arrive for an appointment or as a walk-in.
Participate in patient registration by verifying and updating patient information, collecting required documentation, and scanning documents into the practice management system.
Verify insurance eligibility and primary care provider information at each visit, enter information accurately, and apply general knowledge of insurance plans and their rules.
Collect copayments and visit payments during registration and refer patients who cannot pay their copayment to the Patient Billing Coordinator.
Alert the Care Team to potential barriers, including insurance or financial issues, and participate in quality improvement activities.
Follow up on referrals for an assigned provider, track consultation notes, document follow-up in the EMR, contact patients or specialists when needed, and complete referrals in the EMR when notes arrive.
Complete monthly referral reporting and submit it to the Referrals Supervisor.
Provide information about specialty referrals and assist patients with scheduling appointments as needed.
Monitor provider schedules daily and ensure visits are completed or marked as DNKA by the end of the day.
Follow up with patients regarding DNKA appointments and document appropriately in the EMR.
Confirm appointments for the following day and administer the required number of Patient Satisfaction Surveys.
Maintain knowledge of the Sliding Fee Scale policies and documentation requirements, offer it to uninsured patients, and follow Cornerstone procedures for qualification.
Provide cross-coverage in other departments as assigned.
Maintain confidentiality, including patient, financial, and employee-relations information.
Attend and participate in monthly department meetings, All Staff meetings, and other required meetings.
Perform other related duties as assigned.