Customer Service Representative - Patient Registration
About The Position
The Customer Service Representative - Patient Registration is a frontline healthcare customer service role at Ascension St. Vincent Hospital. The representative is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. The role supports patient experience, hospital operations, and revenue cycle success. The position involves working across multiple computer systems, answering phones, collecting patient information, navigating insurance and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. Representatives collaborate with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided. A variety of shifts are available, with rotating weekend and holiday coverage.
Requirements
- High school diploma or GED.
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide exceptional customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details.
- Enter patient demographic and medical data.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and development opportunities through healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
