Patient Service Representative I Float I

Advocate Health • Oshkosh, WI

20d • $20 - $30 • Onsite

About The Position

The Patient Service Representative I welcomes patients and visitors, responds to routine information requests, and handles telephone calls and messages. The role registers patients, collects and verifies demographic and insurance information, confirms insurance coverage, collects and posts payments, and keeps patient records current. It schedules appointments and manages cancellations, rescheduling, and schedule additions, while explaining test preparation, arrival timing, and directions to patients.

The representative updates insurance and financial responsibility information, applies knowledge of government and third-party payer requirements, and helps resolve registration issues with appropriate people and departments. The position monitors patient flow and provides assistance such as arranging transportation, giving directions, and locating wheelchairs. It also performs visit checkout, schedules follow-up appointments, provides visit summaries, and may file, retrieve, or deliver patient records and complete related documentation.

This is a part-time float position serving Fond du Lac and Oshkosh sites. The representative fills open shifts, call-ins, coverage needs, and teammate vacation time, and may work first-, second-, or third-shift schedules. The role is exposed to a normal medical office environment and may involve contact with potentially ill patients.

Requirements

• High school graduate.
• No experience required.
• Excellent customer service skills.
• Excellent written and verbal communication and interpersonal skills, including the ability to communicate effectively with patients, staff, and physicians.
• Intermediate computer skills, including use of personal computers, Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding and data entry, emphasizing speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions and sort and file information alphabetically and numerically.
• Ability to work in a fast-paced environment with strong attention to detail and accuracy.
• None required for licensure, registration, or certification.
• Ability to sit for extended periods and operate all equipment necessary to perform the job.

Responsibilities

• Greet patients and visitors and respond to routine requests for information.
• Answer telephone calls, screen calls, and take messages.
• Register patients and obtain demographic and insurance information.
• Verify insurance coverage and collect co-pays, deductibles, and previous balances.
• Post payments and update demographic and insurance information.
• Schedule appointments and coordinate cancellations, rescheduling, and additions to schedules.
• Provide accurate information about test preparations, patient arrival times, and directions.
• Update insurance, financial responsibility, and other data when changes occur, and communicate with patients as appropriate.
• Ensure insurance and patient information is complete and accurate while applying knowledge of government and third-party payer requirements.
• Identify, report, and resolve registration problems with appropriate individuals and departments.
• Monitor patient flow and provide courteous assistance, including arranging transportation, giving directions, and locating wheelchairs.
• Complete visit closure, check out patients, schedule follow-up appointments, and provide visit summaries.
• File, retrieve, or deliver patient information and records, and complete required forms and documentation as needed.
• Float between Fond du Lac and Oshkosh sites and fill open shifts, call-ins, departmental coverage needs, and teammate vacation time.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay where applicable, incentive pay for select positions, and potential annual performance-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED