Patient Service Representative I, Bilingual

VARIETY CARE INC•Fort Cobb, OK

8d•Onsite

About The Position

The Patient Service Representative I greets patients and supports front-office operations, including answering telephones, scheduling appointments, obtaining patient information, preparing charts for examinations, and collecting and securing payments at checkout. The role provides backup and overflow coverage for front-office telephone operators and reports to the Practice Administrator. The representative maintains accurate patient information in electronic medical records, collects and balances daily transactions, helps patients with billing questions, and keeps the waiting area and office equipment in good order. The position follows HIPAA and Variety Care privacy policies and supports the organization’s Patient Centered Medical Home accreditation and its commitment to safe, effective, patient-centered, timely, efficient, and equitable care. The role also contributes to the healthcare reform “Triple Aim” of improving care experience and health outcomes while decreasing costs.

Requirements

High school diploma or GED.
Legible handwriting and basic mathematics skills.
Ability to work with the public.
Ability to perform simple data entry and basic keyboarding.
Ability to communicate with patients and staff.
Trustworthiness in handling confidential information.
Ability to work in an active and stressful environment, including with difficult patients from time to time.
Ability to lift a minimum of 25 pounds.
Ability to sit for long periods of time.

Nice To Haves

Bilingual in English and Spanish.
One or more years of clerical experience.
One or more years of customer service experience.

Responsibilities

Receive patients at the reception window and obtain required information and documentation at check-in.
Collect and update patients’ financial and family information at each visit, including address, phone number, insurance coverage, and date of birth.
Update patient information and make changes in electronic medical records as needed.
Schedule appointments in electronic medical records.
Post charges and payments at checkout.
Verify late or open balances and remind patients of outstanding balances.
Contact billing assistance to help patients with questions about balances owed.
Accept payments, secure daily collections, and balance daily transactions.
Keep the waiting area in good order and call custodial staff for assistance as needed.
Follow HIPAA guidelines and Variety Care privacy policies and procedures.
Ensure office equipment is in good working order and notify the appropriate staff member about problems.
Accept direction from the Practice Administrator or physician on staff.
Support Variety Care’s Patient Centered Medical Home accreditation and commitment to safe, effective, patient-centered, timely, efficient, and equitable care.
Work with staff to advance the healthcare reform Triple Aim: improve the experience of care, improve health outcomes, and decrease healthcare costs.
Perform other duties as assigned.