Patient Service Representative I, Bilingual

VARIETY CARE INC•Oklahoma City, OK

8d•Onsite

About The Position

The Patient Service Representative I works in Administration and reports to the Practice Administrator. This role welcomes patients, gathers and updates their information, schedules appointments, prepares charts for examinations, and handles charges, payments, and collections at checkout. The representative also provides backup and overflow telephone coverage for Front Office Telephone Operators. The position supports Variety Care’s accreditation as a Patient Centered Medical Home and its commitment to safe, effective, patient-centered, timely, efficient, and equitable care. The representative is expected to contribute to the healthcare reform “Triple Aim” of improving the care experience and health outcomes while reducing healthcare costs. The role calls for integrity, adaptability, sound judgment, accountability, and effective communication, including when working with patients who may be difficult or in stressful situations. Other duties may be assigned.

Requirements

High school diploma or GED.
Legible handwriting and basic mathematics skills.
Ability to work with the public.
Ability to perform simple data entry and basic keyboarding.
Ability to communicate with patients and staff.
Trustworthiness when handling confidential information.
Ability to work in an active and stressful environment and with difficult patients from time to time.
Bilingual English/Spanish required.
Able to lift a minimum of 25 pounds and sit for long periods.

Nice To Haves

One or more years of clerical experience.
One or more years of customer service experience.

Responsibilities

Receive patients at the reception window and obtain required information and documentation at check-in.
Collect and update patients’ financial and family information at each visit, including address, phone number, insurance coverage, and date of birth.
Update patient information and make changes in electronic medical records.
Schedule appointments in electronic medical records.
Post charges and payments at checkout.
Verify late or open balances, remind patients of outstanding balances, and contact billing assistance to help answer balance questions.
Accept payments, secure daily collections, and balance daily transactions.
Maintain the order of the waiting area and contact custodial staff as needed.
Follow HIPAA guidelines and Variety Care privacy policies and procedures.
Ensure office equipment is in good working order and notify the appropriate staff member when problems arise.
Provide backup and overflow coverage for Front Office Telephone Operators.
Accept direction from the Practice Administrator or physician on staff.
Support Variety Care’s Patient Centered Medical Home accreditation and its commitment to safe, effective, patient-centered, timely, efficient, and equitable care.
Work with staff to pursue the healthcare reform “Triple Aim”: improve the care experience, improve health outcomes, and decrease healthcare costs.
Perform other duties as assigned.