Patient Service Representative I, Bilingual

VARIETY CARE INC•Oklahoma City, OK

8d•Onsite

About The Position

The Patient Service Representative I works in Administration and reports to the Practice Administrator. The role handles patient reception and check-in, appointment scheduling, patient information and electronic medical record updates, and payment collection at checkout. It also provides backup and overflow coverage for front office telephone operators. The position supports Variety Care’s Patient Centered Medical Home accreditation and its commitment to providing care that is safe, effective, patient-centered, timely, efficient, and equitable. The representative is expected to demonstrate integrity, adaptability, sound judgment, accountability, and effective communication while working with patients and staff.

Requirements

High school diploma or GED.
Legible handwriting and basic mathematics skills.
Ability to work with the public.
Ability to perform simple data entry and basic keyboarding.
Ability to communicate with patients and staff.
Trustworthiness when handling confidential information.
Ability to work in an active and stressful environment and with difficult patients from time to time.
Bilingual English/Spanish required.
Able to lift a minimum of 25 pounds and sit for long periods of time.

Nice To Haves

One or more years of clerical experience.
One or more years of customer service experience.

Responsibilities

Receive patients at the reception window and obtain required information and documentation at check-in.
Collect and update patients’ financial and family information at each visit, including address, phone number, insurance coverage, and date of birth.
Update patient information and make changes in the electronic medical record.
Schedule appointments in the electronic medical record.
Post charges and payments at checkout.
Verify late or open balances and remind patients about outstanding balances; contact billing assistance to help answer questions about balances owed.
Accept payments, secure daily collections, and balance daily transactions.
Maintain order in the waiting area and contact custodial staff as needed.
Follow HIPAA guidelines and Variety Care privacy policies and procedures.
Ensure office equipment is in working order and notify the appropriate staff member of problems.
Accept direction from the Practice Administrator or physician on staff.
Support the organization’s Patient Centered Medical Home accreditation and commitment to safe, effective, patient-centered, timely, efficient, and equitable care.
Work with staff to pursue the Triple Aim: improve the experience of care, improve health outcomes, and decrease healthcare costs.
Perform other duties as assigned.
Provide backup and overflow coverage for front office telephone operators.