Front Desk Patient Financial Services Representative TOCA Orthopedics

Banner Health•Phoenix, AZ

2d•Onsite

About The Position

The Front Desk Patient Financial Services Representative conducts patient registration, collects payments at the point of service, obtains authorizations and required forms, and documents registration activities to support accurate reimbursement. The role verifies insurance eligibility and benefits, collects patient responsibility based on estimates, works to meet accuracy, collection, and productivity targets, and provides excellent customer service. Financial counseling may include explaining company policies and resources and assisting patients with Medicaid and financial assistance applications. The representative serves as a liaison among patients, families, billing, vendors, physician offices, payors, and clinical staff to resolve account issues and concerns and support payment collection goals. The position completes daily assignments and productivity records, may perform other patient or financial services tasks, and works independently under regular supervision in a fast-paced, high-volume environment. Duties are performed in accordance with established policies, procedures, regulatory and accreditation requirements, and professional standards. The role is located at TOCA at Banner Health in Phoenix, Arizona, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial services, collections, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Experience with the company’s systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient pre-registration and registration, verify eligibility, obtain and verify authorizations, and submit notifications.
Verify patient demographics and accurately enter and document information in the A/D/T system, including required consents and insurance documentation.
Verify and understand insurance benefits and collect estimated patient responsibility at the time of service or during pre-registration.
Provide financial counseling when appropriate, explain financial policies and available resources, and assist with Medicaid and financial assistance applications.
Liaise with patients, families, billing, vendors, physician offices, payors, and clinical and hospital staff to resolve account issues and concerns and support collections and service excellence.
Meet monthly individual accuracy, collection, and productivity goals; complete daily assignments and keep electronic productivity logs current and accurate.
Identify opportunities to improve processes and contribute to teamwork.
Perform additional patient and financial services tasks as assigned, which may include transporting patients, precepting new hires, recapping or posting daily deposits, and other team assignments.
Prioritize work and use independent decision-making and sound judgment in a fast-paced, multitasking environment.
Follow established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.