Front Desk Patient Financial Services Representative Orthopedics

Banner Health • Phoenix, AZ

2d • Onsite

About The Position

Banner Health is hiring a Front Desk Patient Financial Services Representative for its Orthopedics team at BUMG Arcadia Sports Medicine and Orthopedics in Phoenix, Arizona. The team provides orthopedic, sports medicine, and athletic performance services, including care for sports injuries, injury prevention, and performance support.

This position coordinates patient flow and supports the patient experience by handling calls and appointments, registering patients, collecting required information and signatures, and verifying insurance coverage, referrals, and authorizations. The representative calculates and collects patient liability, provides financial guidance, posts payments and charges, and handles reconciliation and deposit preparation. The role also supports medical-record requests and other patient-flow services, while following organizational, compliance, and legal requirements.

The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The work involves a fast-paced, high-volume environment that requires multitasking, independent decision-making, sound judgment, and regular supervision.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• One or more years of work experience in patient financial services, financial or collection services, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

• Work experience with the Company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits, document verification, and assist with pre-certification, referrals, and authorizations.
• Calculate and collect patient liability and explain financial policies and alternative payment resources to patients and families.
• Enter payments and charges, reconcile daily activity, balance the cash drawer, and prepare bank deposits with required paperwork.
• Schedule office visits and procedures in accordance with payer plan provisions, confirm appointments as needed, and ensure patients are prepared for visits.
• Communicate proactively with patients and other internal and external customers by phone, email, and in person to address concerns and support patient flow.
• Assist with patient medical-record requests in accordance with company procedures and applicable state and federal laws.
• Provide additional patient-flow services, which may include escorting patients, taking vital signs and patient history, assisting with treatment, distributing mail and faxes, and ordering supplies.
• Prioritize work independently and ensure patient care processes are appropriate and timely in a fast-paced, high-volume environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED