Patient Financial Services Representative Orthopedics

Banner Health•Glendale, AZ

1d•Onsite

About The Position

The Patient Financial Services Representative coordinates patient flow in an orthopedic medical practice. The role answers phones, schedules appointments, registers patients and insurance information, obtains required signatures, verifies coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance. It also includes posting payments and charges, releasing information in accordance with organizational policies, and supporting patients and families throughout their visit. The position works in a busy, fast-paced clinic and requires managing multiple tasks, prioritizing work, retaining changing payor information, and making independent decisions under regular supervision. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., at 5601 W Eugie, Suite 100, Glendale, Arizona 85306.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial services, collections, or insurance-industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
Strong knowledge of common office software, including word-processing, spreadsheet, and database software.

Nice To Haves

Experience with the company’s systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits; document verification and assist with obtaining or validating pre-certifications, referrals, and authorizations.
Calculate and collect patient liability based on verified benefits and expected reimbursement; explain financial policies and alternative payment arrangements.
Enter payments and charges, reconcile them accurately and promptly, balance the cash drawer, and prepare daily bank deposits with required paperwork.
Schedule office visits and procedures in the medical practice and external practices as needed, considering payor plan provisions; confirm appointments and ensure patients are prepared for visits.
Address patient concerns by phone, email, and in person, and support patient flow through effective communication with patients, families, care teams, management, centralized services, and HIMS.
Assist with patient medical-record requests in accordance with company procedures and applicable state and federal laws.
Provide other patient-flow services as needed, including escorting patients, taking vital signs and patient histories, assisting with treatment, distributing mail and fax information, and ordering supplies.
Work independently within structured routines, prioritize tasks, and use sound judgment to support appropriate and timely patient care.